live chat
Support is available by phone at (408) 916-7639 between 9am & 5pm PST Monday through Friday.
If you have questions regarding our products we encourage you to contact us via live chat.
If you would prefer to send your support enquiry via e-mail please send it to

If it is a sales enquiry then you can email it to  

If the product you purchased is defective (any manufacturing defects) and purchased within one year then you might be able to RMA under limited warranty. Please note that you will have to first talk to us to get an RMA number before returning it. If it is a standard product return (custom products can not be returned) then you will have to return it within 30 days of purchase. Return merchandise can be send in original packing to (Indicate Case# or RMA # on the shipping label):

Echola Systems LLC
1161 Ringwood Ct, Ste 100
San Jose CA 95131

Product Documents

FC1611 User’s manual

FC811 User’s manual

OS214 User’s manual

OS414 User’s manual

OS3012 User’s manual

OMS series MxN switch user manual

OMS series MxN switches datasheet

Optical Switch Automation/Scripting

Marketing Brochure